Sales is for vanity, profit is for sanity. Sales for show, profit for dough. Whichever way you phrase it, the result is the same. You can...

With the success of Howdens, Magnet, MKM, and the many other trade kitchen outlets, many independent retailers look at their success and...

So over the previous eleven articles, I have covered most of the bases you need to cover when you are running a kitchen, bathroom,...

So you own an independent showroom and you are setting your 2022 targets. What are your bumper months ? Are you having a sale ? Or are...

Over my nearly thirty years in KBB retail, I have been through a number of recessions, credit crunches, pandemics, and even local...

Many years ago, when I was in my twenties, I was approached by the Alliance and Leicester building society about becoming a branch...

I was delighted to be asked by the KBB Review to write a regular column, breaking down the setting up of a new kitchen showroom, and...

Whether you are a Managing Director, a Showroom Manager, or a Kitchen Designer, you want to know what your target is. For many people,...

When I first started out in sales, the process I was taught was quite simple. Approach, Qualification, Demonstration, Close. How do you...

Previously, I have been looking at all the hard work that we need to do to help the customer navigate through the sales process. So, the...

During the previous articles, we have looked a lot at people and processes. But what about the touch and feel of your showroom ? What...

So, your showroom is all set up. Displays are in and looking great. Staff are poised and ready to start selling. Processes are set and in...