So What Is A Mentor ? Whenever I used to hear the word mentor, I always pictured a teacher. Somebody who passes on their knowledge and...

Many years ago, when I was in my twenties, I was approached by the Alliance and Leicester building society about becoming a branch...

I was delighted to be asked by the KBB Review to write a regular column, breaking down the setting up of a new kitchen showroom, and...

Whether you are a Managing Director, a Showroom Manager, or a Kitchen Designer, you want to know what your target is. For many people,...

When I first started out in sales, the process I was taught was quite simple. Approach, Qualification, Demonstration, Close. How do you...

Previously, I have been looking at all the hard work that we need to do to help the customer navigate through the sales process. So, the...

During the previous articles, we have looked a lot at people and processes. But what about the touch and feel of your showroom ? What...

So, your showroom is all set up. Displays are in and looking great. Staff are poised and ready to start selling. Processes are set and in...

At this time of year, it's not only the shoppers who come out in force, the criminals are also planning their Christmas. Whether they...

For the uneducated, Pawn Stars is a reality show set in a Pawn Shop in Las Vegas. When I eventually make it to Las Vegas, the Gold and...

1 - Record Everything When a customer is talking to you about their wants and needs, record everything. No...

So more and more shops are closing on the high street, more and more bricks and mortar retailers are going out of business, so who do we...

If you own a shop, do me a favour, go outside now and have a look into your shop from the outside. If I was walking past your shop out of...

In response to similar articles around, I decided to write about 10 Pieces of Advice I would give an 18 year old me. 1 - ...

What does the word luxury actually mean ? I hear the word "luxury" associated with a lot of things; holidays, cars and of course...

You've got your business on the high street, you got a nice regular trade of locals who shop with you every week, profits are up, the sun...

Some people say that asking for the money is the hardest part of any sales process. I disagree, I think approaching a customer for the...

As I was walking around Macclesfield at 5.30pm last night, I became fascinated by the vast difference in shops that had either already...

I thought I would share an experience that happened to me today at the Halifax. My parents called me last night to tell me that I'd...

In the North West, I am quite fortunate to be surrounded by some fantastic Artisan Markets. Wilmslow, Knutsford, Macclesfield, Northwich,...