Telephone Selling Skills

Service Description

One of the most vital roles in the merchant is the person responsible for making outbound calls. But how valuable are the calls that are being made at the moment ? The "just wondering if you had any work on at the moment, ok, bye" calls are far too common. Not everybody likes picking up the phone and it can be a morale crushing experience when it is done with no direction. Things that will be covered on this call are ... 1. When to ring and how to open 2. Questions to ask and how to ask them 3. Managing the account for maximum value There is also a section on the Trade Merchant Management course on how to manage the whole telesales process, from initial call to lead management.

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