The Effective Bystander

When you are in a group of people, unfortunately you may sometimes hear language, or witness behaviour that shouldn't be tolerated.
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It is bad enough when the person is a member of staff, but what if this person is a customer ? 
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We will talk about ways to approach people and challenge behaviour when we see or hear it. 
 
I hour interactive video session via Teams, Zoom or Google.
 
Booked at a time and date to suit you.