The Effective Bystander
When you are in a group of people, unfortunately you may sometimes hear language, or witness behaviour that shouldn't be tolerated.
It is bad enough when the person is a member of staff, but what if this person is a customer ?
We will talk about ways to approach people and challenge behaviour when we see or hear it.
I hour interactive video session via Teams, Zoom or Google.
Booked at a time and date to suit you.